Welcome to the MCV Subscription Experience. Please read these Terms & Conditions carefully before subscribing to ensure you have a clear understanding of how the service works.
1. Eligibility & Campaign-Specific Compliance
- This subscription is offered under the SUB50 Campaign, valid only for customers placing orders via https://mycakevalet.com/subscription50.
- All subscribers under this campaign must agree to and abide by the full MCV Subscription Policy.
- Subscriptions are valid only within Chennai city limits, where MCV's delivery infrastructure is serviceable.
2. Subscription Plans & Validity
- Options include Classic, Signature, and Legacy across 4-cakes and 2-cakes annual plans.
- Subscription activation takes a minimum of 72 hours from the time of purchase.
- Each subscription is valid for 12 months from activation and is non-transferable.
3. Cake Selection & Redemption
- Customers can redeem 1 cake per occasion, scheduled a minimum of 72 hours in advance.
- Rescheduling or customisation changes must also be made at least 72 hours prior to the selected delivery slot.
- Cake selection is restricted to the chosen plan tier; tier upgrades are available on request with differential payment.
4. Delivery & Pickup
- Delivery is available only within the Chennai region, in areas where basic transport and logistics are possible.
- Free delivery and priority time slot access are included for all subscription cakes.
- Delivery address changes are allowed up to 48 hours in advance, subject to feasibility.
- Pickup is available from MCV’s Experience Centre on request.
5. Customisations & Add-ons
- Subscriptions do not include free customisations by default.
- Paid add-ons such as custom toppers, flavours, wraps, and accessories are available via our concierge service.
- Add-on pricing will be clearly visible at checkout.
6. Pause & Reschedule Policy
- Classic: Pausing not available unless approved for emergencies.
- Signature: Pause once per year for up to 30 days.
- Legacy: Pause twice per year for up to 45 days each.
- All pause/resume requests must be made with 7 days’ notice and confirmed by MCV support.
7. Cancellation & Refunds
- Cancellation is allowed only before the first cake is delivered, and may be eligible for a partial refund.
- Once the first cake is scheduled or dispatched, the subscription becomes non-refundable.
- Individual cake cancellations may incur a charge (₹250–₹750) depending on timing and production stage.
8. Serviceability & Delivery Zone
- MCV delivers only within Chennai.
- All orders and rescheduling must comply with serviceable areas and transport feasibility.
- Pincode verification is mandatory at checkout to confirm eligibility.
9. Trial Orders
- Trial orders do not include subscription benefits.
- They offer a single cake from a curated list across tiers, with delivery and customisation charges billed separately.
10. Subscriber Benefits
- Lower effective cake cost
- Access to exclusive flavours and premium designs
- Priority delivery during peak and festive times
- Flexible rescheduling (within policy limits)
- Customisation concierge access (paid)
11. Terms Enforcement
- Subscribers who fail to comply with policy (e.g., attempting orders outside service zones or last-minute changes) may face delays, order rejections, or charges.
- All support or requests must be routed through [email protected] with proper reference ID.
By subscribing to any plan via this campaign, you agree to all the above terms and conditions.
My Cake Valet – Happiness Delivered, Time Saved, Memories Made.